Merton Hotel - Saint Helier

The pool facilities were fantastic.

The rooms don't have air conditioning so the room was very stuffy as the weather was nice. We found it hard to sleep. Also, the bed was tiny!!

lots of facilities

lots of noise staff taking breaks talking under bedroom window most of the night

Could not fault any of the services provided food was very good and entertainment.Staff very helpfull in all aspects.

The advantage of this hotel is inside and outside swimming pool which really gives you something to do during the day with children. Beach nearby is not attractive at all. The hotel format looked like mini hotel in Las Vegas with various restaurants and places to chill out.

The layout was great, and the dining was superb. We had many days of rain but the hotel put on extra "wet weather" activities. The leisure centre was very good.

Very slow bar service, with one member of staff running a bar that extended into two rooms.

foods great

the 300s room are noisey music from show sounded as if in room and the noise from outside was loud in room people singing till 4 in morning stayed in other room in hotel was ok but not in the 300s

I liked the fact that it was family friendly, great facilities for families. weather was not that good but still plenty to do, good choice of restaurants and the breakfast buffet was fantastic. We chose the the hotel as we had my young niece with us, she loved the pool and aquatic facilities. it was very peaceful away from traffic but good location for St Helier. woudl also suit my partner and I for a grown up holiday.

Food and facilities 1st. Class.Swimming Pool and Spa something that anyone with young families would find amazing.Room service clean towels every day .Bedding changed regularly.

Room and Bathroom slightly on the small size but very clean .

Service very efficient. Always clean, Although we came for a few days to catch up on meeting friends and visiting graves of family departed, we were impressed with what Merton Hotel had to offer. Food excellent. Will certainly try and come again when funds allow us to. Many years ago stayed at the Mayfair with friends and it's not at all up to your standards Look forward to one day staying with you again. Many thanks Ron & Rosemary Treagust

food lovely, rooms clean and comfortable with plenty of storage space. We all enjoyed the pool and the staff were friendly and helpful. It's a nice looking hotel and is large. great location, lots to see. Was excellent weather. the entertainment was the most professional I have seen in a hotel.

the drinks and extras were pricey considering the price of the hotel and the food was not child-friendly for the fussy eater, the child choices being quite young and the adult food 'exotic' - not much for a fussy pre-teen who isn't keen on sauces or spice. I would come again but only for bed and breakfast as it was expensive and without an all-inclusive option you spent more than a week in spain etc where the weather is guaranteed hot. We asked to be placed near our friends but were put on the opposite side of hotel two floors away!

everything was fine parking space, cleanliness, location.

Only complaint room very warm, could do with air conditioning.

the location, leisure centre wasunreal.

all was good

Our room (174) was too far from the main hotel.

The hotel had been open only 2 weeks after the winter season ended, so there were some teething problems. My 11 year old son and I were put in a room above the bar area. When the live band started up in the evening the noise was horrendous and we were unable to sleep. When I complained the duty manager was very understanding and we were moved to a quieter room immediately. The next morning the shower didn't work and the plumber arrived very quickly to fix the problem. I was served the wrong meal in the hotel restaurant Jersey Joes and no member of staff at the restaurant was willing to rectify the mistake and I was made to feel that I was a nuisance - an unpleasant experience, but the duty manager stepped in and resolved the issue. It was Inconvenient for sure, but the way in which the problems were handled couldn't be faulted. The majority of the staff were friendly and extremely helpful. Overall our stay was an enjoyable one.

Some staff at breakfast were sometimes rather sullen - a smile wouldn't go amiss and it would be nice if they could top up guests tea/coffee cups. I had to seek out a member of staff for a top up every morning and even resorted to topping up my own cup on occasions. Maybe it would be easier to give guests a pot of tea/coffee?

friendly staff always happy and helpful. if you take your car it has good parking and only a short walk to town.